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Privacy and cookie policy

Privacy and cookie policy

Personal Data Privacy – what we collect; how we collect and why we collect data about you

EDF Energy respects your privacy and values the trust you place in us when you share your personal data with us. The data we collect about you will depend on your use of this website and your relationship with EDF Energy. To find out more about what personal data we collect, how we collect it and what we use it for, click on the relevant link below. These links take you to our Privacy Notices, which also provide details on which EDF Energy group company is the “controller” of your data and who to contact if you have any questions as to how we handle your information:

  • If you are a Customer who has procured, or is seeking to procure, energy supply or services from EDF Energy, please click here.
  • If you are an Employee of EDF Energy, please click here.
  • If you are a Third Party, such as a visitor to EDF Energy sites, or a contractor working at or with EDF Energy (including agency supplied workers, managed service workers and embedded contractors), please click here.

This policy and our Privacy Notices will be changed from time to time but if we change anything important about it (e.g. the information we collect, how we use it or why) we will highlight those changes to you. Cookies

This section tells you how we use cookies and how you can manage them

What are cookies?

Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you.

EDF Energy does not use cookies to collect or store Personally Identifiable Information (PII).

How to control the use of cookies

If you wish to restrict or block cookies set by this Website, or any other website, you can do this through your browser settings. The "Help" function within your browser should give details of how to do this. Alternatively, you can find more details on how to control or delete cookies at

Please note that you may not be able to use many of the services on our Website or Apps or other websites without cookies.

How uses cookies

Our website currently uses cookies and some of our third party suppliers use our Website to set cookies on our behalf for internet marketing and performance optimisation.

While on this Website your web browser may interact with content from different servers and therefore cookies from other sources may be set on your computer during a visit to this site.

Optimizely cookies

EDF Energy uses Optimizely cookies to store information about your visit to our site, helping us understand how our site is being used. We use this information to show you different content that best fits your needs, as well as allowing us to test what type of content is most popular, thus improving the user experience. All information is anonymous. These cookies do not identify you as an individual.

Use the tabs below to view a description of the types of cookie that are used, why they are used and details of the individual cookies.